FAQ

If you have a question regarding payment, download, activation or Roland Account Service registration, please ask us by using the inquiry form (English Only).

Services&Hours : Hours 9 am to 5 pm weekdays, closed holidays. (Japan time)

Registration

Q. What will I need to register (join) as a new member?
A. You will need your email address or Facebook account.
Q. I entered my email address in "New registration" but I have not received an email.
A. There is a possibility that you have entered your email address incorrectly, or that our email is being blocked by your spam settings. Check your settings again, go to "New registration," and enter your email address.
Q. In the email that I received, I'm not able to click the link that says "Your personal internet address (URL)."
A. Some email programs may not allow you to click a URL line. If this is the case, copy the entire URL, and paste it into the URL field of your browser to visit the page.
Q. The page doesn't display properly when I click on the link that says "Your personal internet address (URL)."
A. Some email programs may insert line-breaks in the URL, in which case you may not be able to access the target page. If this is the case, copy and paste all of the lines without the line breaks into the URL field on your browser to visit the page.
Q. I get the message "You have not entered XXX" and am not able to proceed.
A. You must fill out the field that this message is pointing to complete your registration. Make sure to fill out all fields marked "Required."。
Q. I've forgotten my password.
A. You can have your password reissued. On the login page, click "Forgot your password?" and follow the instructions.

Confirming membership registration

Q. How can I confirm my membership registration?
A. Please check to see if you've received an email titled "Thank you for registering at Roland Account Service." at the email account you have registered with us.

Changing registered information

Q. I would like to change the registration address.
A. Please log in to access your account information and update setting.
Q. I would like to change my registered email address.
A. On the Home page after you log in, click on "Account Settings," "Change email address," then follow the instructions.

Canceling membership

Q. How do I cancel my membership?
A. At the bottom (footer) of the Home page after you log in, click on "Membership Cancellation" and follow the instructions.